Refund Policy

At Luminalexa, we want you to be satisfied with your purchase.

Returns

We accept returns within 30 days of delivery for items that are unused, in their original condition, and in their original packaging.

To start a return, please contact us at ascensionempire276@gmail.com with your order number and the reason for your return.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can evaluate the issue and arrange a replacement or refund if appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Non-Returnable Items

We do not accept returns for:

• Items showing signs of use or damage caused after delivery.

• Products returned without prior authorization.

• Clearance or final sale items, if applicable.

Contact

If you have any questions regarding returns or refunds, please contact us at ascensionempire276@gmail.com.